Refund policy
We want you to be happy with your purchase from fern. If you have any questions or concerns, please contact us at gather@fernapotheca.com.
Returns
We accept returns of eligible items within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in their original condition
- In their original packaging
- Accompanied by proof of purchase
To request a return, email gather@fernapotheca.com. Once your return is approved, we'll provide instructions for returning your item. Please do not send items back without contacting us first.
Return Address:
21 Jasper Street, Unit 101-A, Charleston, SC 29403
Non-Returnable Items
For safety and quality reasons, we cannot accept returns on:
- Opened or used herbal products
- Bulk herbs
- Teas
- Tinctures
- Mushroom powders
- Syrups
- Essences
- Body care products
- Custom herbal formulations
- Gift cards
- Sale or clearance items
Consultations, Classes & Events
Herbal consultations, workshops, classes, and event registrations are non-refundable once the service has been provided.
If you need to cancel a scheduled consultation or class, please contact us as soon as possible. We'll do our best to accommodate rescheduling when possible.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at gather@fernapotheca.com with your order number and photos of the issue. We'll work with you to make it right.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method. Processing times may vary depending on your financial institution.
Questions
If you have any questions about this policy, please contact us at gather@fernapotheca.com